Ikhaya Lwempilo Online Reputation Management Strategy

 

Ikhaya Lwempilo Online Reputation Management Strategy

1. To monitor the online conversations we will keep track of any and all online mentions of the Ikhaya Lwempilo (Wellness House), whether they are positive or negative, and ensure an appropriate response.

 

2. To build and maintain a strong online presence, we will need to keep the website up to date. Our social media accounts will need to be active and updated with content constantly.  This includes having an up-to-date website, and active social media accounts that will align with Ikhaya Lwempilo (Wellness House)’s mission.

 

3. To respond to negative feedback, it is important for Ikaya Lwempilo to take negative feedback seriously as it is a way of understanding how we make our community view us. We need to respond promptly and professionally and offer solutions and/or explanations where necessary.

 

4. In engaging with our stakeholders we at Ikhaya Lwempilo should actively engage with our stakeholders through social media, email, and other channels. It is important that we keep them informed about our activities and respond to their questions and concerns that may arise